Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.

You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at attractivemetaldesigns.online@gmail.com

If your return is approved, we will provide a return address to send order back to us

You will be responsible for paying your own shipping costs for returning your item. Shipping Costs are Non Refundable.

You can always contact us for any return question 


 


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Unfortunately we are unable to accept returns of personalised products unless damaged or not to specification

Unfortunately, we cannot accept returns on sale items or gift cards.

 


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Postal Address 

Attractive Metal Designs,3 Brynavon Houses, Brynavon Terrace

Hengoed, Caerphilly, Mid Glamorgan, CF82 7LG, Untied kingdom